Terms & Conditions
Applies to all delivery services provided by HiTch Logistics.
Service requests
Submitting a delivery request or quote request does not confirm service. A dispatcher confirms availability, pricing, and pickup window before a delivery is scheduled.
Pricing
Published rates are starting prices based on distance. Additional fees may apply for rush, STAT, after-hours, weekend, holiday, wait time, and multiple stops. Final pricing is confirmed before pickup. Contract rates are set in a separate written agreement.
Prohibited items
We do not transport hazardous materials, illegal items, firearms, live animals, or unpackaged perishables. Regulated medical items must be packaged in accordance with applicable requirements by the sender.
Packaging & liability
The sender is responsible for adequate packaging. Unless otherwise agreed in writing, liability for loss or damage is limited to the declared value of the shipment or the delivery charge, whichever is lower. Claims must be reported within 7 days of delivery.
Cancellations
Cancellations made before a driver is dispatched are free. Once a driver is en route to pickup, the base rate may apply.
Delays
We route directly and communicate proactively, but we are not liable for delays caused by weather, traffic, road closures, or circumstances outside our control.
Questions
Contact hitchlogistics24@gmail.com or (240) 356-8082.